Frequently Asked Questions.
In the unlikely event there has been an error and you’ve received someone else’s order please contact us on cs@nutrawellbeing.co.uk and ensure you have the pack(s) with you so we can find out the order reference that is printed on each pack.
In the event of returning a product, please call the Customer Service Team on 0115 786 0803 (Monday to Friday between 9am and 6pm) or email cs@nutrawellbeing.co.uk for instructions on returning the parcel. Please refer to our Return & Refund Policy page.
The most common reasons for your payment to fail are either filters your bank applies to certain transactions made online, or amount limitations applied to your card. If your payment is being rejected, please reach out to your bank to get additional information or approval for the specific transaction that you are processing.
All orders will be dispatched in 48 hours by your selected delivery supplier (all orders placed on Fridays, weekends and public holidays dispatched within 48 hours after the next working day). If for any reason you wish to cancel or make a change to your order we advise that you contact us immediately on cs@nutrawellbeing.co.uk (Open from 9am to 6pm, 6 days a week) we cannot guarantee that your order can always be cancelled or changed before it is dispatched. If you have placed an order in error and we cannot stop it being dispatched, we will of course arrange a free-return and refund for any unwanted product(s)
If you have moved house or wish to send your order to a different address, you can supply and save new address details during checkout on your order. If you would like to check or amend address details in between placing orders, you can do so via your account area. Simply log-in via the link at the top of any page and select ‘My Saved Addresses’